Użytkownik nie dodał jeszcze żadnych artykułów.
Moja praca to
As a seasoned IT specialist, I am the mainstay of our varied user base's support, dedicated to removing any barriers to their comfort using technology. I am prepared to handle any technical difficulty that comes our way because I have extensive experience in a variety of technological fields, such as email support, printer support, router support, antivirus support, computer support services, OTT support, and more.
I strongly advise you to read my most recent blog article if you share my enthusiasm for solutions blogs.
Troubleshooting When Your Router Is Not Getting Internet from Modem
It can be frustrating when your internet connection is disrupted because your router is not receiving internet from the modem. There are several reasons why this might happen, from configuration errors to hardware issues. This guide will walk you through common causes and solutions to help you restore your internet connection.
- Check the Physical Connections
The first step is to verify that all cables are securely connected. Ensure that the Ethernet cable from the modem is properly plugged into the WAN (Internet) port of your router. If the connections are loose or damaged, your router may fail to receive an internet signal from the modem. Try using a different Ethernet cable to rule out a faulty cable as the source of the problem.
- Restart Your Devices
One of the simplest yet effective solutions is to restart both your modem and router. Unplug both devices, wait for about 30 seconds, and then plug in the modem first. Once the modem is fully operational, plug in the router. This can help reset the connection and resolve minor connectivity issues.
- Verify Router and Modem Compatibility
Sometimes, a router not getting internet from the modem can be due to compatibility issues. Ensure that your router is compatible with the internet service provided by your modem. Check the router and modem settings, or consult the device manuals to confirm compatibility.
- Check for IP Conflicts
If both the router and modem have the same IP address, this can cause a conflict and lead to connectivity issues. To resolve this, log in to your router’s settings page and change its IP address to avoid conflict. This should help the router communicate effectively with the modem.
- Update Firmware
Outdated firmware can also cause connectivity issues. Check your router’s firmware version and update it if necessary. Most routers have an option to update firmware directly through their settings page. Keeping the firmware updated can resolve bugs and improve overall performance.
- Reset Your Router
If none of the above steps work, consider resetting your router to its factory settings. This will clear any custom configurations that might be causing the issue. After resetting, set up your router again and test the connection. Remember that resetting your router will remove any personalized settings, so you may need to re-enter your network name and password.
- Contact Your Internet Service Provider (ISP)
If your router still cannot receive internet from the modem after trying these steps, the issue might be on your ISP’s end. Contact your ISP to ensure there aren’t any outages or service disruptions in your area. They may also assist you in troubleshooting further or provide insights into possible modem compatibility issues.
